Customer Service

Shipping & Delivery

Windscreen4less carries large inventory of fence windscreen allowing us to pull from our inventory and ship your order quickly. Standard orders where no sizing is required typically ship with in 24 hours of placing order. Shipping time to your location is in addition to this time. 

Shipping is FREE for all orders placed on windscreen4less.com.

All orders are shipped out via Fedex, UPS or USPS.

We only ship to the Lower 48 States. We also don't ship to FPO, APO or PO Boxes. Tracking numbers will automatically be emailed same day.

Local pick ups are available monday through friday 9:00 AM to 5:00 PM. Our warehouse is located in Los Angeles country. You could choose local pick up to get a price deduction. Please email cs@windscreen4less.com or contact 1-626-689-2025 to get a price list and detailed location.

None of our products are drop shipped. We warehouse and ship all of our products

For orders that require expedited shipping, contact our customer service team for pricing 1-626-689-2025.

The actual color of our products may vary from what is displayed on your monitor due to the variation in color and calbration settings of different monitors.

Our shopping cart is fully secure. Please refer to our Privacy and Security information for further information.

 

Privacy & Security

This page informs you of our policies regarding the collection, use and disclosure of  Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at http://www.windscreen4less.com. Information Collection And Use while using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

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Disclaimer: Legal information is not legal advice. Read the disclaimer.

Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites
Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Windscreen4less.com  assumes no responsibility for, the content,  privacy policies, or practices of any third party sites or services.
Changes To This Privacy Policy
Windscreen4less.com rivacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us

Returns & Replacements
We stands behind our merchandise and service. If you are not satisfied with your order, please follow the steps below to receive a credit if it is within 14 days of receipt of your merchandise. No exchanges or returns can be made on custom sized orders; be sure to double check your measurements. We do not accept returns on material that has been installed, unless due to manufacturing error. Only new material is elidgeble for refund or exchange. Standard orders rolls- returned will be charged a 15% restocking fee.
Payment, Pricing & Promotions

Payment methods we accept:

Windscreen4less.com accepts American Express, Discover, MasterCard, Visa and PayPal. You can use debit and check cards issued by the companies above as well as their standard credit cards.             

We do not currently accept international wire transfers, money orders, personal checks, cashier's checks or any other payment method not listed above. We do not ship COD. 

When will I be charged for my order?


Since we do not think you should pay for your order until it is actually on its way, InkjetSuperstore.com will not bill you until your products are actually shipped.

If you have ordered multiple items and they are shipped in different packages, you may see separate charges. In this case, you will only be charged for shipping once and the separate charges will add up to your original total.

Debit cards - We do authorize funds from your account as soon as you place an order, which may affect the available funds in debit accounts. With most banks, these authorizations will usually reflect as a "pending" transaction until your order ships and is officially billed.

Please be sure to provide the exact billing address and telephone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

 

Payment notification of Authorization: it is not a double charge!


When you place an order online, an authorization is automatically generated on your card statement to secure the funds for the merchant until the actual charge takes place. Your credit/debit card has not been charged at this point. You will only be charged at the time of shipment. In case you see two transactions on your statement, one of them will drop within 1-3 business days depending on your credit/debit card company policies. The first one is just an authorization; the second one is the actual charge.

 

Troubleshooting Failed Authorizations and Payment Declines


To protect your security and privacy, your bank cannot provide InkjetSuperstore with information on why your payment was declined. Our Customer Service can help you verify if you entered your payment information correctly on your order. If there are no errors and the problem persists, you will need to contact your bank directly.

Contact your bank to resolve other payment issues even if:

  • You have successfully used the same payment method on a previous order.
  • Part of your order has already been charged and shipped successfully.
  • You have funds available in your bank or credit account to cover the order cost.


You may take the following steps to resolve payment issues:

    • Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
    • Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
    • Contact your bank about payment authorizations and reserved funds. When you place an order with us, we contact your card's issuing bank to confirm that your credit card has a valid number and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.

      If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization.

      Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify for how long they hold authorizations, and request that they remove any extra authorization to free up funds in your account.


  • Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method on Your Account already, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
  • Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card.
  • Do I have to pay sales tax?


    Orders Subject to Sales Tax

    Items sold by windscreen4less.com and shipped to destinations in the state of California are subject to tax, which is 9%.

    United States Government Purchasers

    Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:
    • Federal tax ID certificate
    • Certificate of exempt status
    • Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
    • Government Voucher
    • Check from the U.S. Government payable to InkjetSuperstore.com


Viewing Orders

 What's your status?

Check Order Status

It's easy to check the status of your order! Just visit online My Account and sign in with your windscreen4less ID and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via mail/fax, you can check your order status by contacting one of our customer services specialists at 1-626-689-2025.


Order status messages

Commonly used order statuses include:

  • Pending - We've received your order. If it showing a pending status you may still have the ability to change or cancel the order.
  • Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We'll send you an email when your item(s) have shipped.
  • Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders.

Track Shipments

As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the carrier's name and a tracking number, if available. You can also view this information by signing in online to My Orders. If you ordered multiple items, you may receive separate shipments emails and tracking numbers.